Privacy Policy for Ezyride
Effective Date: 20 February 2025
Introduction
Welcome to Ezyride! We are committed to protecting your privacy and ensuring you have a positive experience with our ride-hailing and airport transfer services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
By accessing or using Ezyride, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our services.
Information We Collect
We collect various types of information to provide and improve our services.
1. Information You Provide
- Personal Information: When you create an account, we collect your name, email address, phone number, password, and payment information.
- Profile Information: If you choose to complete your profile, we may collect your profile picture, home and work addresses, and preferences.
- Driver Information: If you register as a driver, we collect additional information such as your vehicle details, driver's license, and proof of insurance.
2. Information We Automatically Collect
- Location Data: We collect your real-time location to match passengers with drivers and provide navigation.
- Usage Information: Information about your interactions with the app, such as ride history, app features used, and preferences.
- Device Information: We collect data such as your device type, operating system, unique device identifiers, and mobile network information.
3. Information from Third Parties
- We may collect information from third-party services, such as payment processors and social media platforms, if you choose to link your accounts.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services.
- Connect passengers with drivers and facilitate rides.
- Personalize your experience with location-based services and preferences.
- Communicate with you regarding account updates, promotions, and service-related messages.
- Process payments and prevent fraud.
- Ensure the safety and security of all users.
- Conduct data analysis and improve app performance.
Sharing Your Information
We do not sell your personal information. However, we may share your information with:
- Drivers and Passengers: To facilitate rides, passengers and drivers share information such as names, profile pictures, and location.
- Service Providers: Third-party vendors who help with payment processing, data storage, and customer support.
- Legal Requirements: If required by law, we may disclose your information to comply with legal obligations, protect our rights, or respond to lawful requests.
Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. These include encryption, access controls, and regular security audits.
Your Privacy Rights
You have the right to:
- Access, update, or delete your personal information through your account settings.
- Opt out of marketing communications by following the unsubscribe instructions in our emails.
- Request the deletion of your account and associated data.
Cookies and Tracking Technologies
Ezyride uses cookies and similar tracking technologies to enhance your experience, analyze app usage, and provide personalized content. You can manage your cookie preferences through your device settings.
Children's Privacy
Ezyride is not intended for children under 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of significant changes through the app or other communication channels.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Ezyride Support Team Email: info@ezyride.io Phone: +234 913 444 7702
Thank you for choosing Ezyride. Your privacy and trust are important to us!